Quality of Services in a Tertiary Care Hospital of Northern India: Geriatric Patient Perspective.
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Date
2014-05
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Abstract
This study was planned with the objectives of studying the bio-social and morbidity pattern of elderly and to
assess the quality of medical and non-medical services as perceived by elderly patients along with the health
worker-patient relation.A Cross-Sectional Descriptive Study was conducted on elderly patients (>60 years)
attending outpatient department of a tertiary hospital and residing in Lucknow. Total 242 subjects were selected
from the entry gate of outpatient department. Most common morbidity in this age group is hypertension and eye
related morbidity in urban area, while in rural area it was musculoskeletal and eye related morbidity. Elderly
from Non Peri-urban area mostly perceived that the services rendered were average while majority of those
living in Peri-urban area (51.5%) opined that the services rendered were good. Nearly half (44%) of urban
elderly patients rated quality of services as average. While among rural elderly patients 42.6% rated quality of
services as poor. However those from peri-urban area, 57.1% rated it as poor. Relation of quality of services of
hospital with residence of elderly patients was statistically significant (p <0.05).Among elderly of urban area,
most frequent morbidity was hypertension. total elderly patient from urban area one third perceived poor
quality of services. While elderly patient of rural areas, majority had felt poor quality of service. About 57.1
percent of elderly patient of non peri-urban area had perceived poor quality of service followed by 28.6 percent
of very poor quality of services. While of peri-urban area 40.9 percent had felt average quality of services
followed by 34.8 percent with poor quality of services.
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Keywords
Geriatric patient, Quality of care, Hospital Services
Citation
Singh Shivendra, Gupta Abhishek, Manar K Manish, Shukla Pallavi, Chaturvedi Rahul. Quality of Services in a Tertiary Care Hospital of Northern India: Geriatric Patient Perspective. International Journal of Interdisciplinary and Multidisciplinary Studies. 2014 May; 1(5): 234-241.