Challenges Faced By Customers In Adoption Of New Age Payment And Settlement System: An Empirical Study From The Banks Of Gurugram, Haryana
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Date
2022-10
Authors
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Journal ISSN
Volume Title
Publisher
Indian Society for Health and Advanced Research
Abstract
New Age Payment and Settlement System was introduced in banking industry to improve the service quality of banking industry. But every new technology comes with lots of challenges and banking industry is not an exception to it, so keeping this in view this research has been conducted to study the challenges faced by customers in using New Age Payment and Settlement System. The data has been collected from 312 customers with the help of semi structured questionnaire and it has been concluded that data security & privacy, phishing and lack of knowledge are the major challenges faced by customers.
Description
Keywords
New Age Payment and Settlement System, Challenges, Bank
Citation
Fanda Anshul, Ranawat S. S. Challenges Faced By Customers In Adoption Of New Age Payment And Settlement System: An Empirical Study From The Banks Of Gurugram, Haryana. Paripex - Indian Journal Of Research. 2022 Oct; 11(10): 41-43