Internet-based mental health services through MSN program
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Date
2011-01-24
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Journal of Mental Health of Thailand - วารสารสุขภาพจิต แห่งประเทศไทย
Abstract
Objective This study aimed to examine an internet-based mental health service throughMSN program from perspectives and experiences of service providers.Materials and methods Participants were 2 psychologists from a government agencywho provide internet-based mental health service through MSN program. Data were collectedthrough in-depth interview and analyzed with the qualitative research method.Results The internet-based mental health service through MSN program had certainadvantages: high accessibility, low cost, flexible service time, and greater convenience. However,the limitations were inconsistent connection when service providers were not adept at typewriting,decrease in significant non-verbal clues possibly leading to communication failure. The serviceproviders, then, must be aware of choices and use of words in addition to interpretation.Certain preparations for service giving were physical and mental readiness.Conclusion The internet-based mental health service through MSN program is anew form of service in Thailand- still with some advantages and limitation issues- that needsfurther study and development for greater effectiveness.Key words : internet, mental health services, MSN programthanya
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Journal of Mental Health of Thailand - วารสารสุขภาพจิต แห่งประเทศไทย; Volume 19 Number 1 January 2011; 58-65