Attitudes toward and Problems in Providing Services to Persons with Disabilities of Taxi Drivers
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Date
2011-03-11
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Journal of Ratchasuda College for Research and Development of Persons with Disabilities
Abstract
The purposes of this study were to investigate attitude and problems of taxi drivers and to investigate the relationship between the taxi drivers’ attitude toward their personal information. The Attitude Toward Disable Person Scale (ATDPS) Form A was used as a research tool to find out its mean scores, standard deviation and percentage. A questionnaire was also used to find out and specify problems of taxi drivers while providing their service to disabilities persons. The sampling of this study consists of 100 taxi drivers in Bangkok metropolitan area. These data were completely collected in June 2010. The results of this study revealed taxi drivers’ attitude towards disabilities persons at medium level tending to high level of the scale. The problems of the taxi drivers while providing service to disabilities persons were specified as following: concerning about ability of disabilities persons to get on and get off a taxi; concerning about providing service to in congestion area; concerning about ability to give direction of disabilities persons; lack of knowledge for help and supporting disabilities persons to get on and get off a taxi; and also concerning about communication with deaf person. The recommendations of this study were: (1) giving knowledge and skills of help and supporting disabilities persons for taxi drivers is necessary to increase their confident and also motivate them to provide their service to disabilities persons; (2) supporting disabilities persons to increase their self-esteem and providing impression image of disabilities persons to public also necessary.
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Journal of Ratchasuda College for Research and Development of Persons with Disabilities; Vol.6 No.2 July-December 2010; 59-73