Education Satisfaction and service to Traditional Clinic Of Phayakkhaphum phisai Hospital Mahasarakham
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2011-02-08
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Mahasarakham Hospital Journal
Abstract
Introduction : Current Thai traditional medicine or alternative medicine is important and necessary to the health care system. Particular disease is not caused by infection, so the quality of service To respond to client satisfaction. Is important and necessary to provide medical services through a quality standard and the clients' satisfaction. Objective : This research aims on the satisfaction of patients whom using Thai Medical Clinic , Department Phayakkhaphumphisai Hospital Materials and Methods : This study was Descriptive Research using questionnaires as a material Samples : 100 patients who came to using Thai Medical Clinic , Department Phayakkhaphum phisai Hospital Results : In this study , the research studied patients ’ satisfaction in five section ; quality of personal , quality of place , quality of equipment , quality of service , quality of managment ,The results showed that the majority of users are female. As age 41 – 60 years were married. Which showed that most groups use women have health problems, physical pain after a proportionally different, in which the use services that most customers who use the service will use regularly to help relieve Symptoms caused by different levels of user satisfaction with the service provider. Satisfaction were high, the average is 3.88, and given also found that Most satisfaction in people. The high average of 4.22 and minimal equipment and facilities located in the mouth and lower average 3.42 on each item considered was the satisfaction in people. Highest reliability of service providers. Satisfaction in the highest and lowest average of 4.52 people / service provider satisfaction were high average of 3.58 in satisfaction of equipment and facilities. Most were satisfied with the convenience of safe equipment use. Satisfaction were high and the lowest average 3.48 of modern materials. Satisfaction were high, mean 3.32. Discussion : From the results of this study found that patients having highly satisfaction in services of Thai Medical Clinic , Department
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Mahasarakham Hospital Journal; Vol.7 No.3 November 2010 - January 2011; 10-17