Clients' Perspective for Quality of Services at One of the Urban Primary Health Centres (U-PHC) at Municipal Corporation Area in One of the cities of Western India

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dc.contributor.authorJani, Dharatien_US
dc.contributor.authorSharma, Rashmien_US
dc.date.accessioned2023-07-21T11:36:09Z
dc.date.available2023-07-21T11:36:09Z
dc.date.issued2022-03
dc.description.abstractIntroduction: Client satisfaction surveys are central to quality improvement at health facility. It helps in identifying areas of low satisfaction and steps to maximize patient satisfaction. Objectives: To assess client satisfaction towards services at Out Patient Department (OPD) of at an U-PHC under Ahmedabad Municipal Corporation (AMC), identify areas of low satisfaction and suggest feasible remedial measures for improvement. Method: Out of 74 U PHCs under AMC, 1 was selected through simple random sampling. Quality of care was evaluated through client's feedback which was gathered through 10 check points (on structure, process and outcome) developed by state level quality team. Responses of 300 adult (> 18 years) subjects and their mean ± standard deviation scores were calculated. These subjects were selected nd thconsecutively as 25 cases (new cases who came first and were willing) on every 2 and 4 Mondays for 6 months (Sep 2019 – Feb 2020). Results: While availability of drugs was perceived as very satisfying that of investigations was relatively an area of concern. Overall, only 1 client rated the services as average while all rest (99.6%) rated services as very good to excellent. Conclusion: Quality of services at this U PHC was good to excellent and had wider acceptability among its client.en_US
dc.identifier.affiliationsMO- RBSK, Government of Gujaraten_US
dc.identifier.affiliationsAssociate Professor, Community Medicine Department, GMERS Medical College & Hospital, Sola, Ahmedabaden_US
dc.identifier.citationJani Dharati, Sharma Rashmi. Clients' Perspective for Quality of Services at One of the Urban Primary Health Centres (U-PHC) at Municipal Corporation Area in One of the cities of Western India. Healthline Journal of Indian Association of Preventive and Social Medicine. 2022 Mar; 13(1): 41-46en_US
dc.identifier.issn2320-1525
dc.identifier.issn2229-337X
dc.identifier.placeIndiaen_US
dc.identifier.urihttps://imsear.searo.who.int/handle/123456789/220850
dc.languageenen_US
dc.publisherIndian Association of Preventive and Social Medicine (IAPSM)en_US
dc.relation.issuenumber1en_US
dc.relation.volume13en_US
dc.source.urihttps://doi.org/10.51957/Healthline_310_2021en_US
dc.subjectClient satisfactionen_US
dc.subjectQuality evaluationen_US
dc.subjectUrban Primary Health Centre (U-PHC)en_US
dc.titleClients' Perspective for Quality of Services at One of the Urban Primary Health Centres (U-PHC) at Municipal Corporation Area in One of the cities of Western Indiaen_US
dc.typeJournal Articleen_US
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