Characteristics of an Excellent Nursing Service Department, Tertiary Hospitals
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Date
2010-04-01
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Thailand Nursing and Midwifery Council
Abstract
The purpose of this research was to study excellent nursing service department characteristics in tertiary hospitals at 2012. An Ethnographic Delphi Future Research (EDFR) technique was applied. Twenty experts including 3 hospital administrators, 4 nursing administrators, 3 committee members from nursing organizations, 6 staff nurses and 4 nursing instructors were participated in this study. The study instruments were: (1) an interview guide for asking the experts to describe the excellent nursing service department, and (2) a questionnaire developed from the interview contents to ask a prior panel of experts for confirming the previous opinion. Study data were analyzed by using median and inter-quartile range to summarize the characteristics of excellent nursing service department. The results revealed that the excellent nursing service department characteristics were classified into 4 categories: 1. General characteristic of nursing service department, consisting of 4 subcategories: (1) Organizational structure: flexible to adjust toward changes, (2) Operation: use strategic planning and emphasize on possible goals, (3) Organizational climate: warm and caring climate, and (4) Organizational support: enhance a quality of working life of staff. 2. Nursing management, consisting of 4 subcategories: (1) General management: focus on decentralization, (2) Human resources management: effective develop both academic and growth of staff, (3) Applying knowledge management to work, and (4) Equal materials and budgeting management if comparing with other organizations. 3. Nursing service, consisting of 2 subcategories: (1) A variety of nursing care models and (2) Effective quality of care and continuous of quality improvement. 4. Staff characteristics consisting of 2 subcategories: (1) Basic competency and (2) Specific competency of nursing director and staff.
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Thai Journal of Nursing Council; Vol.24 No.4 October-December 2009; 56-69