Leveraging Health Information Helpline to Sustain Health-Care Delivery during the COVID Pandemic: Experiences from a State in Eastern India

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dc.contributor.authorNawaz, ASen_US
dc.contributor.authorSingh, BPen_US
dc.contributor.authorSingh, AKen_US
dc.contributor.authorMukherjee, Cen_US
dc.contributor.authorRathnam, Nen_US
dc.contributor.authorHegde, SK.en_US
dc.date.accessioned2023-08-19T04:56:12Z
dc.date.available2023-08-19T04:56:12Z
dc.date.issued2022-03
dc.description.abstractBackground: The unprecedented demands on health‑care systems due to the COVID‑19 pandemic made countries including India to switch toward alternative modes of health‑care delivery. Objectives: The aim of this study was to describe the various COVID‑related services delivered through 104 health information helpline (HIHL), located in Jharkhand during the pandemic. Methods: The de‑identified secondary data from February 2020 to December 2021 related to COVID services delivered through HIHL were analyzed. Results: There was a significant increase in the COVID call volume during the first as well as the second wave. The HIHL has been able to guide the callers on testing, home isolation and follow‑up, home‑based teleconsultation, vaccination, timely referral, and support with logistic‑related information. Conclusion: The 104 HIHL has played a critical role in sustaining health‑care delivery during the pandemic, combating the “infodemic” and guiding the general public by providing authentic information.en_US
dc.identifier.affiliationsChief Manager-Clinical Operations, Piramal Swasthya Management and Research Institute, Hyderabad, Telanganaen_US
dc.identifier.affiliationsMission Director, National Health Missionen_US
dc.identifier.affiliationsAdditional Chief Secretary, Department of Health and Family Welfareen_US
dc.identifier.affiliationsManager-Operations, 104 Helpline, Ayush Bhawan, Ranchi, Jharkhanden_US
dc.identifier.affiliationsChief ManagerOperations, Piramal Swasthya Management and Research Institute, Hyderabad, Telanganaen_US
dc.identifier.affiliationsHead-Public Health Innovations, Piramal Swasthya Management and Research Institute, Hyderabad, Telangana,Indiaen_US
dc.identifier.citationNawaz AS, Singh BP, Singh AK, Mukherjee C, Rathnam N, Hegde SK.. Leveraging Health Information Helpline to Sustain Health-Care Delivery during the COVID Pandemic: Experiences from a State in Eastern India. Indian Journal of Public Health. 2023 Mar; 67(1): 28-34en_US
dc.identifier.issn0019-557X
dc.identifier.issn2229-7693
dc.identifier.placeIndiaen_US
dc.identifier.urihttps://imsear.searo.who.int/handle/123456789/223932
dc.languageenen_US
dc.publisherWolters Kluwer – Medknowen_US
dc.relation.issuenumber1en_US
dc.relation.volume67en_US
dc.source.urihttps://doi.org/10.4103/ijph.ijph_604_22en_US
dc.subjectAlternative model of health‑care deliveryen_US
dc.subjectCOVID‑19en_US
dc.subjecthealth information helplineen_US
dc.subjectJharkhanden_US
dc.subjectpandemicen_US
dc.titleLeveraging Health Information Helpline to Sustain Health-Care Delivery during the COVID Pandemic: Experiences from a State in Eastern Indiaen_US
dc.typeJournal Articleen_US
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