Browsing by Author "Chakrabarti, Satyajit"

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    An Exploratory Study on Factors Affecting Patient Attitude towards Private Clinical Establishments in India
    (THE INDIAN MEDICAL ASSOCIATION, 2024-04) Sengupta, Mitali; Baishya, Kuldeep; Roy, Arijit; Chakrabarti, Satyajit; Mukhopadhyay, Indraneel
    Background & Objective : The satisfaction of patients and their families is integral in healthcare settings. The relationship between healthcare service providers and their service recipients is age-old and does not require any interface for its existence. Majority of the conflicts are largely a result in different attitudes regarding goals, interests and trust related issues. This study explored the different factors related to healthcare provisions that affect patient attitude towards healthcare personnel/facility. Materials and Methods : The study was conducted using Likert scale questionnaires administered to 700 patients with a return rate of 77%. The initial model consisted of 6 latent constructs with 48 items. Eventually, only 38 items were kept for the final construct. The data was empirically validated using Structural Equation Modelling (SEM). The 慙avaan� package in R has been used. Result : The final results indicated that arrival convenience, attention of the personnel and adequate communication affected the patient attitude towards healthcare facilities. Interpretation and Conclusion : The healthcare service acceptors and service recipients share a mutual relationship for each other抯 wellbeing. In Indian context, with a significantly high Out-of-Pocket expenditure (OOP), facilities and services hold prominence as patients have options while accessing healthcare services. Positive experience and engagement of patients and families shall go a long way in instilling positive attitude of patients towards healthcare facilities and personnel.