Kumar, Yogesh S2017-01-122017-01-122011-10Kumar Yogesh S. Can we make our hospitals more patient-friendly?. Indian Journal of Medical Ethics. 2011 Oct-Dec;8 (4): 252.0974-8466http://imsear.searo.who.int/handle/123456789/181619Reports of violent conflicts between patients or patients’ families and hospital staff have increased substantially in recent times . We need procedures in place to minimise the scope for such friction and enable proper resolution of any conflicts that might develop despite such systems.enArticle