Satisfaction and Opinion of Mahasarakham University Population toward the
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2011-01-24
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Journal of Science and Technology Mahasarakham University - วารสารวิทยาศาสตร์และเทคโนโลยี มหาวิทยาลัยมหาสารคาม
Abstract
At the moment, there are three University Pharmacies in Maha Sarakham Province. This study aimed to evaluate the satisfaction of the University population with the service from the University pharmacies, to compare the satisfaction with other community pharmacies and to evaluate their opinion of the desired community pharmacy. A cross-sectional survey was conducted between June and September 2009 with multi-stage and quota sampling. Two surveys were performed to screen eligible persons in 12 out of 32 faculties and institutes in Mahasarakham University, which were randomly selected, for administering the satisfaction questionnaire. The questionnaire was constructed using 5-Likert scale. One opened question was for opinion of the desired pharmacy. The response rate of the first survey was 70.2% (1,209 out of 1,772 persons). According to 1,209 people who returned the first questionnaire, there were 495 people who were eligible for the study (40.9%). The second survey, which was undertaken by 400 eligible people, showed the response rate of 84.8%. There were 310 persons included for the analysis. The highest satisfaction score of the University Pharmacies was in the health promotion service from selling neither alcohol nor cigarettes. The lowest score was in the health information service and labeling the illness to the customers. Other community pharmacies had highest score in the product quality and price, and the health promotion service, while the lowest score was equally found in the labeling illness service, price tags availability and convenience of self selection service. The University Pharmacies had higher satisfaction scores than the other pharmacies at all 5 points of view (p
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Journal of Science and Technology Mahasarakham University - วารสารวิทยาศาสตร์และเทคโนโลยี มหาวิทยาลัยมหาสารคาม; Volume.29 Numer.4 october-december 2010; 428-438