Study of Patient Dissatisfaction in Government Hospital.
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Date
2014-11
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Abstract
The present study was conducted to know the various
reasons for patient dissatisfaction at various places and
explanations of service providers for patient dissatisfaction.
400 patients selected from all departments and key service
providers at Government Medical College Hospital, Miraj.
364 (91%) patients had one/ more dissatisfaction/s to report.
Of the 37 types of dissatisfaction reported, 10 were found
to be of serious nature viz. cursory clinical examination
(56%), lack of counseling (40%), inadequate privacy during
clinical examination (14.28%), lack of explanation regarding
drug schedule (43%), unsatisfactory emergency
management (32.95%), occurrence of post-operative
surgical complications (28.82%), discharged without relief
(6.18%) and illegal demand of money, etc. Most of these
were ‘acts of omission’ on part of service providers. In
terms of legal liability, the ‘service-provider’ constitutes a
‘collective responsibility’ with respect to application of law.
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Keywords
dissatisfaction, service provider, c p a
Citation
Yadav J U, Mane Deepmala P. Study of Patient Dissatisfaction in Government Hospital. Indian Medical Gazette. 2014 Nov ; 148 (11): 408-410.