Patient Satisfaction on Maternal and Child Health Services.
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Date
2012-02
Journal Title
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Abstract
Introduction : Services are being provided by health
functionaries to the community with the objective of fulfilling
their satisfaction but sometimes this do not working for the
target population. Objective : To assess the satisfaction of
patients receiving some MCH services in rural areas of Wardha
district. Material and Methods : It was a longitudinal study
from June 2007 to September 2009, comprising of 205
participants (i.e. registered pregnant women of < 16 weeks
of gestation), they were given 8 visits by investigator.
Outcome variables of the study were socio - demographic
profile, selective obstetrical history and some maternal and
child health services. Data was collected based on preformed
questionnaires, a modification of PHC MAP module guidelines
for assessing the quality of service-module 6-user’s guide.
The response (quality) of each service during entire visit
was quantified as acceptable (ACQ), average and worst
(WQ). Results : Patient satisfaction or ACQ of ANC services
was 51.49% and PNC services was only 22.64 %, only
18.53% participants received counselling for hospital delivery
in all the five visits. WQ observed for history of
consanguineous marriage 50.24%, height measurement
47.31% and breast examination 91.21% during ANC. Among
all the services of PNC, counselling for immunization of baby
was highest but 40.97%. It was observed WQ for weight
recording 42.43% and counselling for birth registration 76.09
% during PNC. Conclusion : An overview of patient
satisfaction receiving some MCH services were shown in
this study and needs to be strengthened from care providers
side.
Description
Keywords
patient satisfaction, maternal and child health services, longitudinal study
Citation
Khanam Najnin, Wagh Vasant, Syed Zahiruddin Quazi. Patient Satisfaction on Maternal and Child Health Services. Indian Medical Gazette. 2012 Feb ; 145 (2): 47-51.